Media Sources
CMS
Why can't I see all the AG Neovo CMS partners' apps?
First, upgrade the device software to the latest version. Go to Settings → System → Upgrade System. Next, visit our Partner App Zone and check for updates. If an update is available, kindly update the Partner App Zone, and you will be able to find all our CMS partners' apps.
If I don't want to use Novisign as the primary CMS, can I change to other apps?
Yes, users are available to change the primary CMS to any other app. Please go to Settings → ScreenDisplay → Primary CMS to select your desired app.
Why does my screen return to Novisign's menu while I'm playing content from another CMS app?
The device has selected Novisign as the primary CMS, and it has the highest priority. Please change the primary CMS to your desired app instead of Novisign. Go to Settings → ScreenDisplay → Primary CMS to select your desired app.
USB
Can I choose which images or videos from my USB to display?
Yes, switch to the USB source and select Advanced Mode to play the content.
Browser
Why does a "warning message" appears on the screen while I use the browser source? Is this app available to use?
You could upgrade the device software to the latest version to fix this issue with our new NeovoBrowser.
The current Chromium app is also available, and the warning message only appears the first time you use the browser source. Please keep pressing "OK" for all the warning messages, and then you will be able to successfully play the content via URL links. The Chromium app is an APK from Android open-source, so there's no need to worry about security issues.
Is there a way to remove or hide the URL bar during content playback?
Yes, please kindly upgrade the software to version 101.
Screen Sharing
Why can't I share content from streaming media apps while using an iPhone or Macc for screen sharing?
Sorry, this is a restriction of Apple devices. When screen sharing with an Apple device, you cannot share content from streaming media apps.
When using an iPad for screen sharing, which device should I select from the screen?
Please select "iPhone" as the device when using the iPad for screen sharing.
Why can't I screen share the content in portrait mode?
This is a restriction of the device itself; you can only screen share content in landscape mode.